Support

We want you to be delighted with your device, so we are always here when you need us. We know how important your multifunction device is to the smooth running of your office, so please call our support team with any questions, no matter how small on 01772 644 955.

Drivers, Manuals & Assistance

Please use the first link below to download the relevant print drivers. Or alternatively call us and we will log in remotely and install or update them for you using remote assistance software linked below.

Find Drivers
Remote Assistance Software

FAQ

Why does my paper curl up when it comes out of the copier?

Your paper will be cold or damp you should try to store it in a dry warm place and always where possible use a full ream.

When I use thick paper the print rubs off

You need to change the paper tray settings to match the paper weights. For example Thick 1,2 or 3, please also ensure the print driver is also matching the same weight.

My machine shows the message “waste box full” should I empty it?

No, never try to empty a waste box, your service provider will replace this and fit it for you.

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Evolve Document Solutions, Oak House, 317 Golden Hill Lane, Leyland, Preston, PR25 2YR | Partnered with KRL Group | © Evolve Document Solutions 2017