If your photocopier is still showing a “paper jam” message even after you’ve cleared the jam, it’s usually one of two things: either the machine hasn’t reset itself, or a tiny piece of paper is still stuck somewhere inside. Here’s how to troubleshoot and hopefully get your copier back to business.
Why Does the Jam Message Stay On?
- The Machine Needs a Reset
Many photocopiers require you to open and close the front door after a jam has been cleared. This action signals to the copier that it’s ready to start fresh and should reset the error message. - Hidden Bits of Paper Left Inside
Sometimes, even a small shred of paper can trick the copier into thinking there’s still a jam. These tiny pieces often get left behind in the paper path, especially if the initial jam was tough to remove.
Steps to Fix the Jam Message
- Open and Close the Front Door
Start by simply opening the front door or access panel of the copier and closing it firmly. This reset step alone often clears the message and prepares the copier to start fresh. - Double-Check for Leftover Paper Pieces
If the message persists, go through the paper path carefully. Look inside rollers, trays, and the feed area for any small pieces of paper that might still be wedged in the machine. Use a torch if needed, as even a tiny bit of paper can keep the jam alert on.
A Few Tips for Future Jams
- Use Both Hands to Remove Paper
When you’re pulling jammed paper out of the machine, grip it with both hands and pull it out gently and evenly. This reduces the chance of it tearing and leaving bits behind. - Check for Paper Quality
Low-quality or damaged paper can cause more jams, so try to keep fresh, good-quality paper stocked in your copier.
With these quick checks, you should be able to clear a persistent jam message and get your copier running again. If the error doesn’t go away, it might be time to contact a technician to check for mechanical issues.